About Mystery Shopping Indonesia
Mystery Shopping Indonesia (MSI) is an independent third party inspection company.
Although our main focus is the design and implementation of mystery shopping programs for our value clients, we also deliver Certified Service Professional (CSP) for service staffs and Certified Service Manager (CSM) for service team leaders to help them fill the service quality gaps.
Our mission is providing clients with unbiased evaluation of their operations' quality, service quality and value, which leads to an increase in customer loyalty, more sales revenue and improved profits.
MSI differentiates itself from its competitors through its professional offer of services (evaluation and training), its methodology and Quality Assurance in the execution of programs, competitor benchmarking services, and covering the major cities in Indonesia. MSI Services are best described as flexible, innovative, professional, enterprising, and proactive and seeks the same qualities in their employees.
Why Mystery Shopping Indonesia?
- Experience in diverse industries
- Technology and innovation, 24/7 online reporting
- Unsurpassed quality assurance process
- Quality shopper selection and relationships
- Services customized to meet your needs
- Dedicated Client Services Manager for every client program
- Helping clients to communicate on paper or electronically to employees to get their buy-in to the program.
As in the past Mystery Shopping has been perceived as a negative way of finding people mistakes, therefore vitally important to bring employees up to date with the real purpose of the project how mystery shopping has changed - and how mystery shopping will be used positively to help in improving general and specific service standards within the business.
