Shopper Ratings
Our shopper ratings system is a tool we use to give priority to those shoppers who consistently demonstrate quality work.
Our shopper rating system is a scale of 1 to 10, with 10 being the best possible rating. We reserve ratings of 10 for reports that have a high level of difficulty and longer comment requirements. Therefore, for most shops, a rating of 8 or 9 is a good rating with MSI.
Ratings are averaged over time. Shoppers with higher ratings are given more assignments and more choices.
Newly registered shoppers have an automatic rating of 5 and will stay a 5 until a shop assignment has been given and performed. When assignments open up for new shoppers, new shoppers are notified.
Each individual shop conducted for MSI is reviewed by a member of our quality assurance team. When a mystery shop report is reviewed, the shopper history is not reviewed at that time. Each shop must stand alone, and is rated separately. Our QA Team reviews each report for consistency of answers. In other words, all Yes/No responses given must make sense when compared to narrative comments. Our QA Team makes sure that the report contains the appropriate evidence that guidelines were followed. In addition, our QA Team reviews reports for spelling and grammatical errors.
For each shop conducted for MSI, the shopper receives an email message explaining the rating and providing coaching comments for continued improvement. Shoppers can also log into the system anytime and review their ratings.
Some tips for receiving higher ratings include:
- Visiting the assigned location during the dates and times assigned.
- Following the guidelines for the visit requirements. For example, the shopper may not think to visit the restroom, but that may be a requirement of our client for the visit.
- Submitting your report on time.
- Uploading validating document (receipt, business card, etc.) or faxing it to us on time.
- A well done report that requires little or no editing shows us that you took the time to check over your work before submitting it.
- If you have a flexible schedule that allows you take last minute assignments, schedulers will seek you out many times.
- Try to build a good history with MSI by completing as many assignments as possible for which you are eligible. This in turn will increase your rating and eligibility.
- Last but not least - DEPENDABILITY - shops done well with the survey and validation submitted on time.
Shoppers may challenge their ratings by following this procedure:
- Sending an email to ShopRatings@mysteryshopping-indonesia.com which includes their name, shopper ID, the Evaluation ID and an explanation of the issue.
- We strive to treat all shoppers fairly, so we ask that shoppers send all requests for ratings reviews to the email address shown above. This centralizes requests and allows us to monitor issues.
Note:
We cannot accept reports that are not submitted according to the guidelines. Remember that Mystery Shopping is a form of market research. It is important that each visit be conducted using the same guidelines, no matter in which city the shop takes place. Assignments conducted out of accordance with shop guidelines will not be paid.
Examples of assignments which we do not pay for include, but are not limited to, the following:
- Assignments conducted at the wrong location
- Assignments conducted during the wrong time frame
- Assignments conducted on the wrong date
- Assignments for which supporting validation documentation (receipt, business card, etc) was not received or was not received within the required time frame.
- Assignments which include contradictions that cannot be clarified
- Assignments where a key element of the shop was not performed
- Wrong item(s) ordered.
