Quality of Shoppers
At the moment MSI maintains contact with 3,00+ mystery shoppers in Indonesia. All mystery shoppers are well trained trough online training modules and have passed the test as the membership criteria. Our database of mystery shoppers allows us to select shoppers whose profiles meet some unique requirements of Client's Mystery Shopping programs. The assigned shoppers will be specifically trained for the clients` program before they may conduct mystery shops. Depending on the intensity and complexity of the mystery shop, our shoppers are trained in person, by phone or through the internet (online training modules) or may even have to conduct test shops.
In short, setting up mystery shopping program requires the following steps:
